Dispatch Scheduler/Planner

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Job summary

 

 

OE Utility Services, formerly Ontario Excavac, is a wholly owned subsidiary of Enbridge Inc. While we have changed our name, we have not changed our focus on proving great service. We provide a broad range of end-to-end services for utility companies. 


In addition to our industry-leading hydro excavation services, we offer an array of expert water & gas distribution specialty services along with best-in-class restoration and soil processing. We leave things better than how we found them. It's how we all benefit from meaningful work, done right the first time.


About the Role

Are you highly organized, detail-oriented, and thrive in a fast-paced environment? Do you enjoy problem-solving and making sure everything runs smoothly behind the scenes? 


We’re looking for a  Dispatch Scheduler / Planner  to join our Operations team and play a key role in keeping our people, vehicles, and equipment moving efficiently to meet customer needs.


Benefits:

  • Full-time position with a regular schedule of Monday-Friday
  • Paid vacation time off, paid sick days
  • Company Culture: A supportive and inclusive environment that values teamwork and collaboration.
  • Retirement Savings Plan: company matching RSP contributions
  • Participation in the Company Group Benefit Plan which includes health, dental, vision, disability life insurance, EAP program etc.
  • Salary range of $60,000-$70,000, subject to experience; plus discretionary bonus
  • Impact and Purpose: The opportunity to build processes and implement procurement best practices, and meaningfully contribute to a rapidly growing company. 

Note: This is a non-unionized position. 


How to Apply: 

Please send an email stating your interest along with an up-to-date resume to opportunities@oeservices.ca


At OE Utility Services, our human recruiters review applications for all jobs we post. Human decision-making is used throughout the hiring process and always to make the final hiring decision. We supplement our human review of applications with AI-assisted tools to support initial screening and assessment of applications based on job-related criteria. This advertisement is for an existing job opening. 


job requirements


What We’re Looking For

  • Experience in scheduling, workforce planning, or dispatch (construction/utility/fleet experience is a plus).
  • Strong organizational and time management skills; you can juggle multiple moving parts without missing a beat.
  • Clear and confident communicator who works well with both customers and internal teams.
  • Proficiency with Microsoft Office (Excel, Word, Outlook); ERP or scheduling software experience is an asset.
  • A proactive problem-solver who thrives under pressure.

 

work conditions

  • Some travel within the GTA may be required.
  • May be required to wear PPE (Hard hat, safety shoes, safety glasses)
  • Manual dexterity required to use desktop computer and peripherals

KEY Responsibilities

What You’ll Do

As our Dispatch Scheduler / Planner, you’ll be at the hub that keeps our operation running: helping coordinate our people, vehicles, and equipment to ensure we can respond effectively to operational and customer needs.


Scheduling & Operational Planning

  • Build and manage daily schedules for crews, vehicles, and equipment.
  • Coordinate both scheduled and emerging urgent customer service requests.
  • Monitor resource availability, adjusting schedules as operational needs change.
  • Coordinate with operations and sales teams to align scheduling and resource allocation with business priorities.
  • Support after-hours scheduling requirements and participate in the On-Call rotation.
  • Identify opportunities to improve scheduling processes, resource utilization, and overall operational efficiency.

Customer/Employee Support

  • Act as a key point of contact for employees, supervisors, and customers regarding scheduling and service coordination.
  • Communicate schedule changes, delays, job requirements, and other important updates in a timely and professional manner.
  • Respond to customer requests and operational issues, helping coordinate solutions and escalating concerns when required.
  • Provide responsive, solutions-focused support while balancing employee, operational, and customer needs.

Compliance & Reporting

  • Maintain accurate and up-to-date scheduling and job records.
  • Track and report on key operational information, including utilization, equipment downtime, and scheduling changes.
  • Maintain schedule related to vacation requests, employee availability, and job detail requirements.
  • Support compliance with company procedures, customer requirements, and applicable scheduling and operational documentation.
  • Assist with preparing operational reports and identifying trends or gaps that may require follow-up.

CORE COMPETENCIES

• Result Focus

• Problem Solving

• Accountability and Dependability

• Creative and Innovative Thinking

• Decision-making and Judgement

• Ethics and Integrity

• Time Management

• Mediating and Negotiating

• Communication – verbal and written

• Teamwork

• Quality Orientation

• Development and Continual Learning

• Customer service mindset

• Positive team-oriented attitude

Please advise Human Resources if you require an accommodation during the recruitment process.

If you meet the requirements and are interested in applying please, submit your resume to opportunities@oeservices.ca SPECIFYING the title in the subject line.